Returns, Exchanges and Shipping
Exchanges
We created Lilly Brush to help pet lovers live furlessly, and we know that each type of pet hair requires a specific tool for cleaning. We are confident that can find the right pet hair remover for you. Reach out to returns@lillybrush.com with a description of your pet and location that you are cleaning, and we will exchange your order with the right Lilly Brush pet hair remover.
Returns
Our biggest goal is to make sure every valued customer has a great experience. So, if for any reason, you are not satisfied with your order, and do not wish to exchange it, you may return it to us for a full refund, less shipping and handling fees.
Email returns@lillybrush.com with your order number and reason for return.
We will send you a return label to the email used to declare the return.
Ship the product you wish to return using the label provided.
A refund for the price of the product(s) minus return shipping and handling will be processed once the item(s) are received.
How long does it take to process a return?
Please allow 5 business days for your refund to be processed after we receive your return.
Do you provide free shipping?
Yes! Enjoy free shipping on all orders within the United States.
Where do you ship?
Lilly Brush currently ships to all 50 states within the United States.
Do you offer international shipping?
Unfortunately, we currently do not ship internationally, but we have resellers in the United Kingdom, France, Germany, Spain, and Australia. Reach out to sales@lillybrush.com and we will help you find a reseller near you.
When will my order ship?
We process and ship orders Monday through Friday, excluding holidays. Please allow 1-2 business days for orders to be processed before shipping. You will receive a shipping confirmation with tracking number via email when your order has shipped.
When will I receive my order?
Once processed, orders typically take 3-5 business days to arrive. You will receive a confirmation via email when your package is delivered.